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Dr. Alen N. Cohen - Southern California Sinus Institute
- Otolaryngologist
- West Hills, CA
About this business
Location details
7345 Medical Center Dr #510, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I needed to see a ENT for my deviated septum. I called ahead time and check if they took my insurance. When I get there they have me sign a form that they took my insurance but out network. Wish I would known this before I came in to avoid issues. Very loud and unprofessional inside the office. Office staff was running around and looked like chickens without heads as they say. Reception almost lost my ID and denied ever taking it; ended up on her desk lost; grrr Someone needs to train their STAFF BETTER. My wait time was ... read more
Business response:
I'm sorry Karen about your experience. My staff and I strive to make sure that patients rarely wait over 30 minutes to see me. However sometimes I'm called to emergencies at the hospital and as such am a bit delayed for the office. Usually these are life-threatening issues and not very common. Nonetheless, we're working on a system to notify patients if a physician is delayed more than 30 minutes as we value our patients' times and schedules as well. Lastly, I'm sorry about the miscommunication in regards to your insura... read more
Frequently asked questions about Dr. Alen N. Cohen - Southern California Sinus Institute
How is Dr. Alen N. Cohen - Southern California Sinus Institute rated?
Dr. Alen N. Cohen - Southern California Sinus Institute has a 4.7 star rating with 632 reviews.
When is Dr. Alen N. Cohen - Southern California Sinus Institute open?
Dr. Alen N. Cohen - Southern California Sinus Institute is closed now. It will open on Monday at 8:30 a.m.