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Dr. Alen N. Cohen - Southern California Sinus Institute
- Otolaryngologist
- West Hills, CA
About this business
Location details
7345 Medical Center Dr #510, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They did not make an effort to reach out to me via phone as they have stated, I do not have a full Voicemail/have never had a full voicemail. I did receive a private message which they blamed no one getting back on a new employee, even though this happened a year ago. Lastly, I was diagnosed with cancer with another doctor. I don't fault this Dr 100% as the imaging center he sent me to also dropped the ball. However, in my opinion this office was not thorough, and I fell through the cracks as a result. In the end it was a... read more
Business response:
Hello, thank you for bringing this to our attention, I understand why you may be frustrated with your experience, however we have documented multiple attempts to discuss your results and our messages kept going to a voicemail that was full. Please call our office at (818) 888-7878 so that we can address your concerns.
Today I canceled my first appointment with them because I am very sick and have 102 fever. I never met this doctor so first thing they say is " you know you have to pay a cancellation fee it's our policy otherwise I won't be able to reschedule you" Well you know what my personal policy is, who do you guys think you are, I can easily find another doctor and take my business there. My health matters for me same way your time matters for you. Do you guys pay your customers back when they seat there and wait more than 30 minutes... read more
Business response:
Hi Christin, we appreciate you bringing this to our attention as our patient experience is very important to us. As a specialist who often has long wait times for patients to get in, we book patients often weeks in advance. We confirm our appointments 48 hours before the visit and provide a 24 hour cancellation policy with no charges. However, when patients cancel last minute within the 24 hours, we cannot get other patients in who need our help and care and have been waiting patiently. As such we have instituted policie... read more
Very disappointed. A short amount of consultation then leaving me wait a long time while he saw another patient, while I numbed (takes about five-ten minutes; before a quick look by scope), behooves him but not me. My time's not important. Also, the prices are very high. I still don't approve of the exorbitant charges even though Medicare was billed. They still billed me, to get more. Shame on practices like this. Taking advantage of one's insurance and the patient to get the most money. These kind of providers piss me... read more
Business response:
Hello Joan, your feedback is important to us and we’d like the opportunity to address the issues you raised. Please keep in mind that we only bill according to your insurance policies, copays, and deductibles, as written in our office paperwork. Please call us at (818) 888-7878 so that we can address your concerns.
Dr. Cohen's office is not a Doctors office it's a financial institution. They're in the money making business. Number one priority is to figure out a way on how to bill an insurance company for a simple follow-up visit to make money. My wife went in for a procedure that I paid in full, she also went to two visits. One before the procedure and one after the procedure both paid in person for the copay. Any normal person would think that they did their part on paying what was owed. Right? WRONG!!! Dr. Cohen's office has a t... read more
Business response:
Hello Arabo, I want to personally assure you that we take feedback like this extremely seriously. We’d like the opportunity to address your concerns. Please call us at (818)888-7878 and ask for Dr. Cohen so we can get more details and investigate the issue and address your concerns appropriately.
This place is a complete wack job of a joke. Their billing department runs a circus. If you go for one simple visit, expect to get incorrect billing statements mailed to you in the future. I went in for a visit where I paid my co pay in full and they sent me 325$ worth of charges. Days of going back and forth with the billing department, Daniella from the billing department finally advised me that the billing manager, Michelle, sent out an incorrect statement. She had to adjust my billing statement after the insurance billed... read more
Now that she bullied me in to paying the $200 in the middle of my father's funeral you guys wanna discuss? Well it's over , if you over charged its over, I believe in karma,if it was correct next time have your employees have the professionalism to respectfully explain to customer, you have the money, be happy, nothing more to discuss
Business response:
Hi Shahpour, we appreciate you bringing this to our attention. We would like to discuss this situation with you directly. Please call our office at (818) 888-7878 so that we can address your concerns.
I waited over a year after my procedure to write this review. But since I take to yelp often to find great healthcare practitioners, I felt it was necessary to finally comment on my experience with Dr. Cohen and my balloon sinus procedure. However, unfortunately I cannot recommend him, as well as the in office sinus balloon procedure he performed. I have had a long-standing breathing problem due to a deviated septum and also collapsed nasal valves. I had consulted him before, as well as other ENT's, who have advised me that ... read more
Business response:
Hi Bibi, we appreciate you bringing this matter to our attention. We would like to discuss this with you directly, as we always recommend having such conversations discussed privately through "direct messaging" on Yelp.
I will make sure this time my review is clear to the owner of this practice and office.so that way he might consider a better management as far as the treatments and patients awful experiences.not to mention that not even getting any better with their treatments But also being treated very poorly by the staff cause how unprofessional and rude they are.as far as everyone knows Yelp is for us to have our voice and experienced to be heard. I personally was Dr. Cohen's patient for a couple years ( YES I WAS EXCLUSIVE PATIENt) an... read more
Update: I had not been contacted regarding this matter until I received the collection letter. So your "policy" is not being implemented appropriately. And an FYI to those reading this review: no one has looked into this issue to attempt to "resolve it promptly and appropriately". Thanks for posting a generic response to pretend you care.
Frequently asked questions about Dr. Alen N. Cohen - Southern California Sinus Institute
How is Dr. Alen N. Cohen - Southern California Sinus Institute rated?
Dr. Alen N. Cohen - Southern California Sinus Institute has a 4.7 star rating with 605 reviews.
When is Dr. Alen N. Cohen - Southern California Sinus Institute open?
Dr. Alen N. Cohen - Southern California Sinus Institute is closed now. It will open at 8:30 a.m.