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Dr. Alen N. Cohen - Southern California Sinus Institute
- Otolaryngologist
- West Hills, CA
About this business
Location details
7345 Medical Center Dr #510, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are so focused on getting so many people through the door they can't keep up. I finally got fed up with the shenanigans. He did a fungal culture if my sinuses sent it to quest but they never put my name on the sample. I requested all of my documents because I was going to see a different doctor. The new doctor requested my records and they never sent them. I went into his office and demanded they give me my records, they said well the doctor the has to do that. I said he has had over 1 month to do this and I am not leav... read more
Business response:
Hi rochelle I believe you’ve mistaken our office with Dr. Marc Cohen’s office which is located in Tarzana. Our office provides itself on amazing patient interactions and communication. We have searched our database and you’re not coming up as a patient in our practice in West Hills.
I have been a patient of Dr. Cohen's since 2023, and have in the past written a stellar review for him. Unfortunately things have greatly changed. I had a severe sinus infection, which I get on occasion. I have been suffering from sinus issues since I was a child. When I called his office I was informed he had no appointment for several weeks, but they would put me on a waiting list. I was never called back. I recently received a reminder notice for my "annual checkup" made the appointment. When I mentioned this to Dr. Cohen... read more
Business response:
Hi Douglas, Thank you for taking the time to share your feedback. We take all feedback seriously as it helps us continually improve our patient experience. We understand how important timely appointments can be and regret when we are unable to accommodate requests as quickly as patients hope. Dr. Cohen is a highly skilled, patient-focused physician and surgeon dedicated to providing exceptional care and the best possible outcomes. As specialists are in significant demand, at times it is difficult to tend to every problem rig... read more
Dr Cohen was more focused on getting more money for my visit than fixing my problem. Told me to keep using ointment that my Dermatologist prescribed. After I stopped the ointment my problem resurfaced. Dr Cohen downplayed my condition saying there is nothing to worry about and it's just a scab. Went to see another Dr yesterday that's testing me for allergies, put me on antibiotics, allergy meds, gave me sinus rinse and sending me to get a CT scan. That's called treating a patient and getting to the root of a problem.
They have no respect for appointments. We waited over an hour hour to be seen , to top it off they were blasting radio music in their tiny waiting area over crowded with sick patients coughing without a mask You would think that a ENT clinic would take better precautions
Business response:
Hi Jenny, thank you for sharing your feedback. We truly value your time and apologize for any inconvenience caused by the wait and environment. Rest assured, Dr. Cohen prioritizes the well-being of all patients and continuously strives to enhance our clinic's standards, including ensuring a safe and comfortable atmosphere. Your concerns will be addressed to improve our appointment scheduling and safety measures. If you are comfortable, please get in touch with us via direct message so that we can we can address your concerns... read more
This doctor is running a slick operation with a one size fits all in-office surgery that he describes as "like a dentist visit" (it's so much worse) and presented as covered by your insurance (it won't be). You are awake and drugged up for the procedure where he cracks open your airways in your nose and liposuctions with stabbing motions in your face. It is painful. The recovery is awful and completely understated. And then if that's not already jarring enough, you get surprise bills for close to $1000 that was never on your... read more
Business response:
Hi Lucas, thank you for sharing your experience. We regret to hear about your experience and appreciate your feedback. We understand the importance of transparency in all aspects of patient care, from procedure descriptions to billing practices. Dr. Cohen prioritizes patient well-being and aims to provide excellent care. We appreciate your feedback and will take it into consideration to improve our services for future patients. If you are comfortable, please get in touch with us via direct message so that we can we can addre... read more
Dr. Cohen himself is very nice, knowledgable, and seems caring. That being said, his office staff does a terrible job managing his schedule. Waited over an HOUR just to get called back to a waiting room, then it was another half hour after that before being seen by Dr. Cohen. Judging by others in the waiting room, that seemed to be the norm. Much as I liked him, I will select a different doctor next time I need to see an ENT because that was just ridiculous.
Still a great doctor except for when you have an emergency. You can't get in to either office and they do not offer any solution - this is more a comment on the office staff as being in pain and told they have nothing and do not offer to advise further is just really bad from a doctors office.
Business response:
Hello Skye, your feedback is very important to us and I understand why you are frustrated with your experience. As a sought after nose and sinus specialist, we often have long wait times for patients to get in. We book patients often weeks in advance due to the volume of people in need of this specialized care. For emergencies, please call us and if we can fit you in, we will make our best effort, however if we can’t, most emergencies can be handled by an urgent care and we can always then see you within a few weeks to make ... read more
They did not make an effort to reach out to me via phone as they have stated, I do not have a full Voicemail/have never had a full voicemail. I did receive a private message which they blamed no one getting back on a new employee, even though this happened a year ago. Lastly, I was diagnosed with cancer with another doctor. I don't fault this Dr 100% as the imaging center he sent me to also dropped the ball. However, in my opinion this office was not thorough, and I fell through the cracks as a result. In the end it was a... read more
Business response:
Hello, thank you for bringing this to our attention, I understand why you may be frustrated with your experience, however we have documented multiple attempts to discuss your results and our messages kept going to a voicemail that was full. Please call our office at (818) 888-7878 so that we can address your concerns.
Today I canceled my first appointment with them because I am very sick and have 102 fever. I never met this doctor so first thing they say is " you know you have to pay a cancellation fee it's our policy otherwise I won't be able to reschedule you" Well you know what my personal policy is, who do you guys think you are, I can easily find another doctor and take my business there. My health matters for me same way your time matters for you. Do you guys pay your customers back when they seat there and wait more than 30 minutes... read more
Business response:
Hi Christin, we appreciate you bringing this to our attention as our patient experience is very important to us. As a specialist who often has long wait times for patients to get in, we book patients often weeks in advance. We confirm our appointments 48 hours before the visit and provide a 24 hour cancellation policy with no charges. However, when patients cancel last minute within the 24 hours, we cannot get other patients in who need our help and care and have been waiting patiently. As such we have instituted policie... read more
Frequently asked questions about Dr. Alen N. Cohen - Southern California Sinus Institute
How is Dr. Alen N. Cohen - Southern California Sinus Institute rated?
Dr. Alen N. Cohen - Southern California Sinus Institute has a 4.7 star rating with 565 reviews.
When is Dr. Alen N. Cohen - Southern California Sinus Institute open?
Dr. Alen N. Cohen - Southern California Sinus Institute is closed now. It will open tomorrow at 8:30 a.m.