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Dr. Alen N. Cohen - Southern California Sinus Institute
- Otolaryngologist
- West Hills, CA
About this business
Location details
7345 Medical Center Dr #510, West Hills, CA, 91307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had only fallen asleep once next to my Definitely-Meant-To-Be, but already she could tell something was seriously wrong. She had said that I had stopped breathing for a number of seconds, but would take a large gasp of breath, and then slow my breathing again until I stopped breathing alltogether, only to repeat the cycle. She made sure that I got medical follow-up and Dr. Cohen was an ENT physician that I had heard about thru work. Dr. Cohen was exactly the kind of Dr. I was looking for. When I had dealt with the Kaiser... read more
I have been a patient of Dr. Cohen's since 2023, and have in the past written a stellar review for him. Unfortunately things have greatly changed. I had a severe sinus infection, which I get on occasion. I have been suffering from sinus issues since I was a child. When I called his office I was informed he had no appointment for several weeks, but they would put me on a waiting list. I was never called back. I recently received a reminder notice for my "annual checkup" made the appointment. When I mentioned this to Dr. Cohen... read more
Business response:
Dear Douglas we greatly appreciate your feedback as we strive to make all patients happy and provide excellent and compassionate care.
They are so focused on getting so many people through the door they can't keep up. I finally got fed up with the shenanigans. He did a fungal culture if my sinuses sent it to quest but they never put my name on the sample. I requested all of my documents because I was going to see a different doctor. The new doctor requested my records and they never sent them. I went into his office and demanded they give me my records, they said well the doctor the has to do that. I said he has had over 1 month to do this and I am not leav... read more
Business response:
Hi rochelle I believe you’ve mistaken our office with Dr. Marc Cohen’s office which is located in Tarzana. Our office provides itself on amazing patient interactions and communication. We have searched our database and you’re not coming up as a patient in our practice in West Hills.
I have been a patient of Dr. Cohen's since 2023, and have in the past written a stellar review for him. Unfortunately things have greatly changed. I had a severe sinus infection, which I get on occasion. I have been suffering from sinus issues since I was a child. When I called his office I was informed he had no appointment for several weeks, but they would put me on a waiting list. I was never called back. I recently received a reminder notice for my "annual checkup" made the appointment. When I mentioned this to Dr. Cohen... read more
Business response:
Hi Douglas, Thank you for taking the time to share your feedback. We take all feedback seriously as it helps us continually improve our patient experience. We understand how important timely appointments can be and regret when we are unable to accommodate requests as quickly as patients hope. Dr. Cohen is a highly skilled, patient-focused physician and surgeon dedicated to providing exceptional care and the best possible outcomes. As specialists are in significant demand, at times it is difficult to tend to every problem rig... read more
Dr Cohen was more focused on getting more money for my visit than fixing my problem. Told me to keep using ointment that my Dermatologist prescribed. After I stopped the ointment my problem resurfaced. Dr Cohen downplayed my condition saying there is nothing to worry about and it's just a scab. Went to see another Dr yesterday that's testing me for allergies, put me on antibiotics, allergy meds, gave me sinus rinse and sending me to get a CT scan. That's called treating a patient and getting to the root of a problem.
They have no respect for appointments. We waited over an hour hour to be seen , to top it off they were blasting radio music in their tiny waiting area over crowded with sick patients coughing without a mask You would think that a ENT clinic would take better precautions
Business response:
Hi Jenny, thank you for sharing your feedback. We truly value your time and apologize for any inconvenience caused by the wait and environment. Rest assured, Dr. Cohen prioritizes the well-being of all patients and continuously strives to enhance our clinic's standards, including ensuring a safe and comfortable atmosphere. Your concerns will be addressed to improve our appointment scheduling and safety measures. If you are comfortable, please get in touch with us via direct message so that we can we can address your concerns... read more
This doctor is running a slick operation with a one size fits all in-office surgery that he describes as "like a dentist visit" (it's so much worse) and presented as covered by your insurance (it won't be). You are awake and drugged up for the procedure where he cracks open your airways in your nose and liposuctions with stabbing motions in your face. It is painful. The recovery is awful and completely understated. And then if that's not already jarring enough, you get surprise bills for close to $1000 that was never on your... read more
Business response:
Hi Lucas, thank you for sharing your experience. We regret to hear about your experience and appreciate your feedback. We understand the importance of transparency in all aspects of patient care, from procedure descriptions to billing practices. Dr. Cohen prioritizes patient well-being and aims to provide excellent care. We appreciate your feedback and will take it into consideration to improve our services for future patients. If you are comfortable, please get in touch with us via direct message so that we can we can addre... read more
Dr. Cohen himself is very nice, knowledgable, and seems caring. That being said, his office staff does a terrible job managing his schedule. Waited over an HOUR just to get called back to a waiting room, then it was another half hour after that before being seen by Dr. Cohen. Judging by others in the waiting room, that seemed to be the norm. Much as I liked him, I will select a different doctor next time I need to see an ENT because that was just ridiculous.
Still a great doctor except for when you have an emergency. You can't get in to either office and they do not offer any solution - this is more a comment on the office staff as being in pain and told they have nothing and do not offer to advise further is just really bad from a doctors office.
Business response:
Hello Skye, your feedback is very important to us and I understand why you are frustrated with your experience. As a sought after nose and sinus specialist, we often have long wait times for patients to get in. We book patients often weeks in advance due to the volume of people in need of this specialized care. For emergencies, please call us and if we can fit you in, we will make our best effort, however if we can’t, most emergencies can be handled by an urgent care and we can always then see you within a few weeks to make ... read more
Frequently asked questions about Dr. Alen N. Cohen - Southern California Sinus Institute
How is Dr. Alen N. Cohen - Southern California Sinus Institute rated?
Dr. Alen N. Cohen - Southern California Sinus Institute has a 4.7 star rating with 605 reviews.
When is Dr. Alen N. Cohen - Southern California Sinus Institute open?
Dr. Alen N. Cohen - Southern California Sinus Institute is closed now. It will open at 8:30 a.m.